Who is Austin Mallick?

As a professional, I have 10+ years of content writing experience. I’ve had the opportunity to write, edit, and optimize everything including blogs posts, websites, and thought leadership pieces.

I’ve personally created these types of content:

  • long form (pillar pages and guides)
  • blogs
  • infographics
  • websites
  • thought leadership
  • listicles
  • opinion pieces
  • reviews

And I’ve written for clients in these industries:

  • Enterprise software
  • Apple products
  • iOS
  • Mobile games
  • Telecom & Voice over Internet Protocol (VoIP)
  • Cloud communications
  • Small business
  • Blockchain & cryptocurrency
  • Search engines

What are you doing right now?

Currently I work as a content designer at ServiceNow. I’ve contributed to the following products and product areas:

  • App Engine Studio
  • Creator Studio
  • Mobile App Builder
  • Flow Designer
  • Playbook Builder
  • AI Control Tower

With ServiceNow’s commitment to put AI to work for people, I’m also focused on AI-driven solutions and conversation design.


I also have fun outside of work

In my personal life, I actively cycle and run and am always and forever stuck to recording my activities on Strava. I also play soccer and disc golf.

I’m also a bit of a craft beer snob and tiki enthusiast, so I’ll always find a brewery or tiki bar in the city I’m visiting.


Where you can find and follow me

You can follow me on LinkedIn to learn more about me professionally. I also post content-design related stuff on my Bluesky account. I used to be fairly active on Quora but haven’t contributed there in some time.