Who is Austin Mallick?

As a professional, I have 10+ years of content writing experience. I’ve had the opportunity to write, edit, and optimize everything including blogs posts, websites, and thought leadership pieces.

I’ve personally created these types of content:

  • long form (pillar pages and guides)
  • blogs
  • infographics
  • websites
  • thought leadership
  • listicles
  • opinion pieces
  • reviews

And I’ve written for clients in these industries:

  • Enterprise software
  • Apple products
  • iOS
  • Mobile games
  • Telecom & Voice over Internet Protocol (VoIP)
  • Cloud communications
  • Small business
  • Blockchain & cryptocurrency
  • Search engines

What are you doing right now?

Currently I work as a content designer on the team at ServiceNow. I’ve contributed to the following products and product areas:

  • App Engine Studio
  • Creator Studio
  • Mobile App Builder
  • Flow Designer
  • Playbook Builder

With ServiceNow’s commitment to put AI to work for people, I’m also focused on AI-driven solutions and conversation design for Now Assist.


I also have fun outside of work

In my personal life, I actively cycle and run. I also play soccer and play disc golf on occasion.

I’m also a bit of craft beer snob and tiki enthusiast.


Where you can find and follow me

You can follow me on LinkedIn to learn more about me professionally.

I also used to be fairly active on Quora, where you can can find my answers to many questions (from personal interests to professional feedback).